HOLIDAYS IN DORSET

From the outset Dorset Cottage Holidays were brilliant.
After initially just missing our first choice property we were offered the possibility of
Castle View House ,which at the time was not ready for hire.
With prompt replies to emails and phone calls, in particular from Domi and Leanne, we felt confident making a booking and we were so glad we did.

The service has been great, helping us find accommodation, communication and information excellent

No need. Top service.

Excellent especially Domi

Very helpful and prompt reply to questions

Excellent, from start to finish. Really appreciated being able to access the cottage after one, a huge bonus, we like to unpack, get medication in fridge and go out, it really meant a lot, thank you.

Very friendly and responsive

As usual, Booking was trouble free, accommodation accurately described. Staff very helpful.

Very good communication with easy instructions to reach and access the cottage.

The service provided was first class, the lovely young lady who handled our initial enquiry on the 24th April re booking ref 40890 was extremely helpful and polite, she expertly gave us local insite, full information of the property and promptly called us back as promised to confirm some details, it’s with thanks to her that we made the right last minute choice to visit Swanage.

Good old fashioned personal service at its best which we truly appreciated.
Too many companies these days have forgotten about the reassurance the human element provides and how much it means to the customer to feel that their holiday is in safe hands.
Thank you Dorset Cottages for a 5* Experience.

 

Easy to navigate website and booking process.

Everyone was always very helpful and pleasant

Very good service throughout.

All those that I had dealings with were most professional.

 

Very friendly and approachable.

I was really happy with the service, everyone who I was in touch with was really friendly and helpful.

Great service, couldn’t be better.

the service was excellent from the staff and sorting out the problems with TV

 

I had a little difficulty with paying for the cottage on the website for some reason and had to contact Dorset Homes by telephone. Despite trying two seperate cards without success, I waited until the following morning before payment from the first card was accepted. The staff dealing with my call however were extremely helpful, friendly and informative. Following payment, communication was excellent and informative. I will certainly return to Dorset and Dorset Cottage Holidays will be my first stop when looking to book a cottage break. Certainly would recommend their services.

The staff have been excellent every time we’ ve booked through DCH.

Very efficient

Cottage clean tidy and welcoming no improvement necessary

Great service no issues

Excellent response to queries prior to departure .

Prompt attention when requested best we have experienced

Good communication throughout was received. I particularly liked the help they provided after we left the property and inadvertently left items behind. The team (Domi) were excellent in resolving the issue

Great service no issues

Excellent, replied very quickly to emails and phone contact, very personable and friendly, kindly made up additional z beds and not just left bedding.

Excellent service, easy to book and communication very good.

Easy and straightforward to book. Clear instructions given

Excellent -always on the end of the phone and check in with you to make sure everything is ok.We had a problem with the TV ,reported it and 3 hours later when we came back from a walk .as if by magic, it had already been replaced !

Amazing service. Friendly and made us feel welcome .