Our agency review service for our customers is displayed below. You can view individual reviews for our cottages on each cottage page, here you will find the reviews for the service that is provided by Dorset Cottage Holidays.
Dorset Cottage Holidays is an honest, trustworthy, local Agency with a long standing reputation for excellent quality holiday cottages and an excellent service. So much so that Quality In Tourism (independent assessment appointed by Visit Britain) awarded our Property Management Service 5/5 in every holiday home we manage. In addition we are highest Google rated local agency.
Our agency review service for our customers is displayed below. You can view individual reviews for our cottages on each cottage page, here you will find the reviews for the service that is provided by Dorset Cottage Holidays.
Dorset Cottage Holidays is an honest, trustworthy, local Agency with a long standing reputation for excellent quality holiday cottages and an excellent service. So much so that Quality In Tourism (independent assessment appointed by Visit Britain) awarded our Property Management Service 5/5 in every holiday home we manage. In addition we are highest Google rated local agency.
Great service. Not any worries or complaints.
Jon, Seacombe
Excellent response to an issue with the WiFi
Mrs S, Angel Cottage
Service was excellent, special praise to Dominyka for sorting the broken microwave before we arrived.
Mr Cook, Ridgeview
All staff were very friendly & very helpful each time I rang. Nothing was too much trouble
D. Donnelly , The Old Butcher’s Cottage
Domi was great when booking our holiday – super quick responses and helpful in answering some questions we had!
Katya, Seashell View
Very good service
Pamela, Valley View
We were very last minute bookers, and the directions weren’t sent, but a phone call on the Saturday of travel sorted that out.
Pat, Cherry Tree Cottage
The cottage was easy to book, access was easy too and everything was ready when we arrived. I can’t fault anything
Mr Margrie, Canaan
A personal service still provided with contact via phone and email
Peter, Newton Manor Grange
They (Domi) were lovely & very helpful from the very first enquiry before we booked. All the way through the process right up to the day before we arrived…..perfect. Thank you
Mr Skelton, Castle View House
Great service!
Andy, Cherry Tree Cottage
Everything easy with the booking process. Sorry cannot recall staff name.
L Meston, Orchid House
You were brilliant about the towels, as we only noticed they weren’t included at the last minute and were travelling down in a mini so minimal space available. You removed the stress right away. Thank you.
Jackie, Westport Cottage
Great service, clear information sent for arrival/departure. One of our group left something behind and Domi has been particularly helpful with this. Thank you!
Pippa, Coastguard Cottage
Very efficient
Charlotte, Ailwood Cottage
Everything was perfect .
J Anne, Canaan
The service was excellent.
Robin, Seaspray
Excellent staff and knowledgeable
Charlotte, Forest Edge
Excellent service, particularly when key broke in lock of The Balcony Apartment door. The response was immediate and we were kept fully informed at all times. Also any communication we had with the office before and during our stay was always promptly responded to.
Mrs P.K, Balcony Apartment
No personal contact with staff, all done on line quite seamlessly, with prompt notification cottage access and final details.
Margaret, Daisys
Excellent.
Stephanie, Froxfield Cottage
Staff are very friendly and it’s excellent service what you get very easy booking website .
Jayne Storer, Forest Edge
Domi was really helpful, thank you
Kate, The Aspens
There when needed and always helpful. Beautifully cleaned.
Richard, Honeysuckle Cottage
Very good service. Welcoming, thankful, and a clear emails and instructions
Natalie, Seacombe
Many thanks to the staff, I even got a phone call about the parking ( we live in Holland).
Liz Kesteloo, Lulwind
Our booking agent and contact Dominyka, was always very pleasant and helpful to answer any queries. Contact by phone was easy.
Chris, Pembroke Cottage
The whole experience, booking, a quick e mail with a couple of questions I had and the very helpful and quick response, easy of entry and exit to the property were perfect.
Craig, Castle View House
Excellent
Paul Chamberlain, West Lodge
The service was very excellent. We had a small issue about the refuse and everything was sorted out quickly.
Sophie Létourneau Cordwainer Cottage
Service was very good.
Andrew Mander Old Stable Cottage
Although I didn’t need to speak to anyone at the company, all communications were clear and timely. I knew how to contact the staff if necessary.
Lorna Parker The Aspens Aug 2024
Very Helpful ,always on hand for any issues
Tom Seaspray Aug 24
Brilliant always helpful
Joanne Lawrence Aug 24
Good service all through. Special thank you to the cleaner who allowed one of us to use the bathroom before 4pm
Clive Milner Whitesands 24
Domi was fantastic from the booking to our ammended week and also whilst there sorting the fan and smoke alarm. Very easy to contact and lovely manner. Thank you
The Houstans Woodland Falls Aug 24
We felt they were available but not interfering. We had no issues but felt confident that if we had, they would have been addressed. Domi responded promptly to a query we had about rebooking.
Oliver Gable Cottage Aug 24
Everyone we dealt with gave excellent service
Richard Ballard House Aug 24
It was good to get a welcome email – then we had a contact if required.
James Richards Greenhayes Aug 24
Prompt and efficient
howard pankhurst Coastguard Cottage Aug 24
Service completely satisfactory.
Alex Gable Cottage Aug 24
brilliant
Alan Whitesands Aug 24
Excellent communication and have a good selection of properties. We have rented a number of different cottages over the years and never been disappointed.
Jeremy Gilmore Forest Edge Aug 24
Prompt and efficient
howard pankhurst Coastguard Cottage Aug 24
I have used this company many times over the years along with my family and they have always been great with service. Quick to reply to any queries and very friendly.
Carla Marceau (Overbosch) The Aspens Aug 24
Friendly and professional service. Very nice to get messages checking that everything was ok while we were there.
Eric Maycraft Aug 24
I thought DCH acted exemplary. Nothing was too much trouble for them to very quickly put it right. In the first week they asked us if everythiong was alright. We then contacted them easily about a broken drawer, and it was fixed the next day. In the second week, something else was faulty and they were going to contact the owners about it. Nothing was too much problem for them and things were put right very quicky. They inspired confidence.
Graham Corio Little Westport Cottage Aug 24
Service given was 1st class – answered any queries before and during our stay promptly, which is very good customer service
Paul Pellatt Wye Not Aug 24
The service given was very good and the staff were extremely helpful and polite
Mrs V Hayward Wye Knot July 2024
Good & friendly service
A Prosser Whitesands July 2024
The support and service were excellent, as usual.
A Morgan Little Westport Cottage July 24
Everything was very good. Communication and emails excellent.
S Parkes Mimosa Cottage July 2024
Gave accurate and timely information.
Anon Little Westport July 2024
Good & friendly service
A Prosser Whitesands July 2024
Kate provided excellent service and welcome ahead of our stay.
B Grimwood Elizabeth Cottage July 2024
Easy booking, good updates.
F Pike Puddledock Cottage July 2024
Very good, helpful, responsive and personal
R Fisher Wye Knot June 2024
We had a problem with the television and a curtain. These were dealt with very swiftly.
P Lunn Malvern Apt June 2024
No need. Top service.
Mr Page Wye Not June 2024
They are excellent all round. Great company.
The Greens Honeysuckle Cottage June 2024
From the outset Dorset Cottage Holidays were brilliant.
After initially just missing our first choice property we were offered the possibility of
Castle View House ,which at the time was not ready for hire.
With prompt replies to emails and phone calls, in particular from Domi and Leanne, we felt confident making a booking and we were so glad we did.
T Lewis Castle View June 2024
The service has been great, helping us find accommodation, communication and information excellent
J Robinson Below Decks June 2024
No need. Top service.
Mr Page Wye Not June 2024
Excellent especially Domi
B Randall Lizards Rest June 2024
Arrival instructions were clear and easy to follow.
B Ball Purbeck Cottage June 2024
Domi was great! Answered questions quickly and in a helpful way.
C Dunstan West Lodge June 2024
Telephone answered promptly and pleasantly. Our queries and issues were attended to straight away by helpful staff.
The Baldwins Cordwainers Cottage June 2024
Excellent customer service on hand whenever I needed to ask a question.
K Lounds June 2024
It was smooth and efficient, which makes it hard to single anything out and had no need to call anybody so could not mention anyone’s name in particular. If you are going to mention my review on your website, I would not want my full name posted please. First name is fine.
Anon June 2024 at Purbeck Escape
Information by email was spot on, and had all the necessary detail.
N Mansfield Cordwainers Cottage June 2024
Easy to book and cottage exactly as described at a good price. Would use again.
Corrina Juniper June 2024
I praise the swift action of the lady (?Domenica) in the office, and the maintenance man who was so efficient and pleasant.
Jo North Lizards June 2024
Very helpful and prompt reply to questions
Christine Styles Newton House May 2024
Excellent, from start to finish. Really appreciated being able to access the cottage after one, a huge bonus, we like to unpack, get medication in fridge and go out, it really meant a lot, thank you.
Linda Campbell Heathlands May 2024
Very friendly and responsive
Sarah Padden Tilshead May 2024
As usual, Booking was trouble free, accommodation accurately described. Staff very helpful.
They sent lots of useful information before and during our visit and replied promptly and appropriately to an informative email that I sent them.
Pearce Lulwind June 2024
When I contacted Dorset Cottages I received an efficient and friendly service. Would recommend.
P Nifield Wye Not June 2024
Excellent communication throughout.
C Weaver Greenhayes June 2024
Very helpful,keeps you up to date on your progress once booked.
Very good communication with easy instructions to reach and access the cottage.
J Hedron Seashell View May 2024
The service provided was first class, the lovely young lady who handled our initial enquiry on the 24th April re booking ref 40890 was extremely helpful and polite, she expertly gave us local insite, full information of the property and promptly called us back as promised to confirm some details, it’s with thanks to her that we made the right last minute choice to visit Swanage.
Good old fashioned personal service at its best which we truly appreciated.
Too many companies these days have forgotten about the reassurance the human element provides and how much it means to the customer to feel that their holiday is in safe hands.
Thank you Dorset Cottages for a 5* Experience.
Myatt Family Seaspray May 2024
Easy to navigate website and booking process.
Anon Lawns 2024
Everyone was always very helpful and pleasant
P Harkess Winspit View May 2024
Very good service throughout.
Kusel Family Magnolia Cottage May 2024
All those that I had dealings with were most professional.
W Carey Ballard House May 2024
Very friendly and approachable.
Ruth Church Cottage May 2024
I was really happy with the service, everyone who I was in touch with was really friendly and helpful.
K Lawrence Westport Cottage
Great service, couldn’t be better.
S McGuckian Forest Edge May 2024
the service was excellent from the staff and sorting out the problems with TV
J Donnelly Greenhayes May 2024
I had a little difficulty with paying for the cottage on the website for some reason and had to contact Dorset Homes by telephone. Despite trying two seperate cards without success, I waited until the following morning before payment from the first card was accepted. The staff dealing with my call however were extremely helpful, friendly and informative. Following payment, communication was excellent and informative. I will certainly return to Dorset and Dorset Cottage Holidays will be my first stop when looking to book a cottage break. Certainly would recommend their services.
C Campbell Newton Manor Grange May 2024
The staff have been excellent every time we’ ve booked through DCH.
D Daviss Lulwind May 2024
Very efficient
Cottage clean tidy and welcoming no improvement necessary
Great service no issues
Excellent response to queries prior to departure .
Prompt attention when requested best we have experienced
Good communication throughout was received. I particularly liked the help they provided after we left the property and inadvertently left items behind. The team (Domi) were excellent in resolving the issue
Great service no issues
Excellent, replied very quickly to emails and phone contact, very personable and friendly, kindly made up additional z beds and not just left bedding.
Excellent service, easy to book and communication very good.
Easy and straightforward to book. Clear instructions given
T Harrison The Aspens April 2024
Excellent -always on the end of the phone and check in with you to make sure everything is ok.We had a problem with the TV ,reported it and 3 hours later when we came back from a walk .as if by magic, it had already been replaced !
Amazing service. Friendly and made us feel welcome .
J Barker Greenhayes April 2024
The communication from the brilliant Dorset cottage team was fantastic. Really clear emails, instructions and a text on day 1.
R McDonald Church Cottage March 2024
All staff very helpful. They contacted the owner (who responded very quickly) on our behalf to ensure that the property was completely feather free as we have allergies.
H Doe Little Westport March 2024
Professional and timely. Helped with any questions we had.
L Gregory Wye Know March 2024
Excellent. A problem with the heating was sorted out very promptly and communication was friendly and efficient.
J Sweet Seashell View March 2024
Veey quick responses and when there is a problem it’s sorted
Mr Taylor Purbeck Escape March 2024
The Dorset Cottage Holiday staff were very helpful and supportive.
J Rudd Honeysuckle March 2024
I really appreciated the good communication with emails and friendly texts. I was very impressed with the speedy responses when I highlighted a couple of things that were not working etc. Your staff were also very friendly on the phone. Thank you
M King Seacombe March 2024
Communication was good, always felt they were available to speak to
Great service while booking and all arrival info received in good time. We had an issue with the boiler and the engineer arrived same day and quickly fixed which was great.
Communication was good, always felt they were available to speak to
C Evans Orchid House Feb 2024
Service fantastic, really clear communication