Dorset Cottage Holidays – Booking Terms and Conditions

Dorset Cottage Holidays – Booking Terms and Conditions


The contract of hire shall be between you the Hirer and the Property Owner, who hereafter will be referred to as the Owner for the Property named on your confirmation. The contract of hire is not effective until written confirmation is dispatched to the Hirer by Dorset Cottage Holidays, who hereafter are referred to as DCH.  DCH act as Agents for the Owner, and are not principals. The contract of hire is for holiday purposes only.


2.1. Provisional bookings may be made by telephone, online or e-mail and a formal booking form is sent by DCH to the Hirer with the request that it is completed and returned together with an agreed deposit within seven days of the form being sent to the Hirer.

2.2 Upon receipt of a completed booking form or online booking request and deposit payment, DCH will issue a Holiday Confirmation Form to the Hirer and a binding contract will exist between the Hirer and the Property Owner subject to these terms and conditions.

2.3. Where DCH have not received the balance of the holiday cost by the due date (i.e, eight weeks before the start of the holiday) an overdue reminder letter will be issued to the Hirer. If the balance is not received within ten days DCH on behalf of the Property Owner reserve the right to cancel the holiday booking and to keep the deposit paid by the Hirer and the Hirer shall have no claim against the Property Owner or DCH for compensation or reimbursement whatsoever.


2.4 VAT where applicable is included in the cottage rental.  DCH confirmations are not VAT invoices.


2.5 All damages and breakages to the property or its contents (including bed linen) are the legal responsibility of you, the Hirer, and should be notified to DCH by the end of your holiday.  We do not normally charge for minor breakages but we reserve the right to charge for damage or extra cleaning and the Owner may at their discretion, refuse further bookings.

2.6. If you are paying by bank transfer or cheque you should pay the damages fee with the deposit of the holiday,  this cost is advertised in the property pricing schedule and in your confirmation. The security fee shall be refunded fifteen days after the holiday ends, provided that there is no damage caused to the property and no extra cleaning is required or excessive heating used. If any works or replacement items are required at the property, DCH reserve the right to use the security fee to cover all damages and/or extra cleaning, this will be at our sole discretion without prior contact, except to confirm the amount that has been deducted and the reason why.   

2.6.1  If you pay for your holiday via credit card, you hereby agree that we may securely retain your card details and at our sole discretion deduct the security fee, as advertised in the property pricing schedule and in your confirmation, within  30 days of your holiday end date. Furthermore you now give your permission for this deduction, at our sole discretion without contacting you, except to confirm the amount that has been deducted and the reason why.

2.6.2  If you disagree with a security fee deduction, you can escalate the complaint to a manager in writing at DCH by emailing manager@dhcottages.co.uk.  They will make a decision and if you choose to escalate the complaint, you will accept their final decision.

2.7 The Owner reserves the right to take possession of the Property during your period of hire should you or any member of your party cause excessive damage.  The Owner will not be liable to repay any refund in this circumstance.


3.1 The Hirer must notify DCH immediately and in writing of any intention to cancel the holiday. The cancellation only takes effect where DCH have received written confirmation from the Hirer.  The property will then immediately be made available for re-let.

3.2. DCH do not offer holiday cancellation insurance and it is advised that all Hirer take independent advice on an appropriate holiday insurance policy.

3.3  DCH will offer full refund payments (excluding the booking fee) for cancelled bookings from 60 days up to and including 2 days before check in date, these payments will be released back to the cancelling guest within 14 days of their original arrival date.

3.4  Cancellations made 1 day prior to or on the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).

3.5  Any bookings taken after 10th September 2020 must be a party that conforms to current Government occupancy legislation, details of which can be found on our website www.dhcottages.co.uk/corona_virus.   If your party does not conform to this legislation and you book any date in 2021, you agree to change your occupancy to conform with legislation in place on the day of your arrival and will not be covered by cancellation clause 3.3.  


4.1 In the unlikely event of the property Owner being unable to provide the holiday accommodation offered, DCH on behalf of the property Owner shall use their reasonable endeavors to arrange alternative accommodation of an equivalent type and standard in a similar location. If this is not acceptable to the Hirer then the Hirer may require payment by DCH on behalf of the property Owners of all monies paid which shall be forthwith refunded. DCH do not accept any liability other than the repayment of monies, which have previously been paid to them.


5.1 Whilst to the best of DCH knowledge the details described in the property literature and/or website are correct at the time of publishing the property Owner reserves the right to make alterations to the property at any time and DCH will endeavour to inform the Hirer of any such alterations. Any alterations to the property will not degrade the property in any way.

5.2. DCH cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned in the website or literature. DCH nor the Owner can be held responsible for breakdown or loss due to loss of utilities or act of god.

5.3 WIFI – Neither DCH nor the Owner can be held responsible for the speed of WIFI supplied.  Furthermore the Owner will not be liable to offer any compensation due to loss of service, which is beyond their control.  DCH are not able to offer technical advice in the event of loss of service for whatever reason.


The Hirer confirms and agrees as follows: –

6.1 The Hirer will ensure that the property is securely locked when not occupied during the holiday let.

6.2. To use the property solely for the purpose of a holiday by the Hirer and his or her party.

6.3. Limit the number of occupants to the number stipulated in the website or in the property details and the party to the list of people detailed on the booking form. DCH on behalf of the property Owner reserves the right to refuse admittance to the holiday property where this condition is not observed.

6.4. Show due consideration to other parties. If the Hirer abuses the property or displays dangerous, offensive behavior to the property, Owner or DCH or any third parties e.g. neighbors then DCH and the property Owner have the right to ask the Hirer to leave the holiday accommodation before the end of the holiday period.

6.5. If for any reason the holiday shall be terminated by DCH and/or the property Owner then the Hirer shall have no claim against the property Owner for compensation or reimbursement whatsoever.

6.6. Keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is in left in the state and cleanliness in which it was found. DCH on behalf of the property Owner reserve the right to levy an additional charge for extra cleaning required after the Hirer occupancy.

6.7. Report as soon as possible to DCH any breakages or damage caused by the Hirer during the holiday. DCH reserves the right to make a claim against the Hirer for repair and costs as a result of such damage.

6.7.1 To ensure that children are supervised at all times.

6.8. Where pets are permitted they shall not be left unattended and shall not be allowed on the furniture and must sleep on bedding provided by the Hirer. The Hirer shall be liable for any damage caused by pets. DCH give no warranty that the garden is secure for a pet or pets and Hirers should check boundaries on arrival.

6.8.1 The Hirer confirms that any pets brought into the Property have been treated for and free from fleas.

6.9. Where a property is designated non-smoking then the Hirer and his or her party shall refrain from smoking on the property, including the gardens.  If a Property is thatched the Hirer further agrees to refrain from using a BBQ, candles or any naked flame (except where a woodburner is provided)

6.9.1 Without exception guests must vacate by 10 am on the day of departure.  Failure to depart on time where a cleaner is delayed will result in a charge of £20 per hour or part thereof.

6.9.2 The Hirer agrees to use any safety equipment provided, including Fire Guards.

6.9.3 The Hirer agreed to recompense DCH £20 should they request items to be returned in the post.  This is to cover retrieval, packing, postage and staff hours.

6.9.4  If a guest loses the cottages keys or locks themselves out of the Holiday Property, they agree to compensate the Property Owner £25.

6.9.5  The Hirer agrees to use plastic mattress protectors, where they think necessary.

6.9.6  The Hirer agrees to park their vehicles in a sensible location and with due consideration to the Property Neighbours.  Please avoid parking over driveways or in turning circles.


7.1  The Owner warrants that where applicable, the Holiday Home will have carried out the following inspections:

  1. Gas Safe Certification
  2. Annual Pat Test
  3. Annual Chimney Sweep
  4. Fire Risk Assessment
  5. Access Statement
  6. Compliant with all statutory safety obligations

7.2 The Property Owner agrees that they will make the Hirer aware of any building works that may affect their stay.  If the Property Owner only becomes aware of works after a Hirer has booked, they will not be liable to offer any compensation.


8.1. Any dispute shall be settled in accordance with English law. Any dispute will be heard in the jurisdiction area of the Property hired.

8.1.1 If the Hirer finds cleaning standard to be unsatisfactory, they must report this to DCH to enable them to rectify the situation within 24 hours of arrival by either phoning our offices on 01929 481547 or out of office hours on 07704 524647.  If DCH are able to address the issues within 24 hours, no compensation will be due.

8.1.2 DCH are the appointed Agent by the Property Owner.  They are contracted to offer assistance to the Hirer during their stay.  We reserve the right to withdraw this assistance as a result of aggressive behaviour from the Hirer or thier party.

8.2. In the event of there being any complaint by the Hirer, this must be reported to DCH during your stay so that they may be thoroughly investigated.  Where appropriate the Hirer will allow DCH to attend at the Property to investigate any complaint. DCH will not enter into correspondence, if a complaint is only reported after departure or attendance by DCH is not permitted.

8.3  Written details of the complaint should be received by DCH within seven days of the end of the holiday period and such complaint shall be investigated as soon as possible by DCH, who will forward the complaint to The Owner for response.  DCH will act as intermediary only, the Owners email address will be available on request.

8.4. DCH cannot guarantee the security of any vehicles or personal possessions left at the property or in the garden or driveway of the property from any cause whatsoever.

These Booking Conditions supersede all previous issues.

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