Very thorough service.

Good website and simple booking process. All online so I don’t have any named staff to praise other than the IT department .

Kate was great and answered all our questions, and it was a lovely touch to have red roses and other flowers, along with all the food goodies when we arrived.

Leanne was very helpful when visiting office to enquire about 2024.

Easy booking process I would use Dorset Holiday Cottages again.

They were quick to respond and remedy a problem.

All the staff were lovely, from booking to the care given during our stay. It was a lovely touch to receive a text to welcome us instead of a cursory email. The personal touch always works well.

No issues, prompt email correspondence and clear instructions. Useful to have a mobile in case of out of hours queries too.

They were very helpful.

Brilliant cottage with excellent facilities.

We had to arrange this at the last minute, actually on the morning of the arrival day! The lady who helped us with the booking was extremely understanding, and reassuring towards us too, which helped us out of a very stressful situation where we were stuck for accommodation.

Really excellent.

Excellent service. Advice given was excellent. The description was exactly as the web-site said.

Dorset Cottage Holidays are informative and give a great service. Happy to help.

Domi was really responsive and helpful.

I have always been informed in time, mails with the necessary information, chat message on the arrival day. I knew who to contact in case of problems. So everything was perfect.

Very effective , and responds quickly.

Communication was excellent.

Booking was simple, and also the whole process of having to cancel in 2020 due to the Corona crisis went smoothly Glad to have finally been able to book and enjoy this cottage this year!

When I added extra guests to original list, staff were very helpful.

Always prompt to reply and you always get a text to check that everything is ok once you’re in the accommodation – this almost never happens with the larger , more corporate holiday companies/ letting agents -Dorset Cottage Holidays feels like a friendly company, you know you’ll always get to speak to a human being if you have a problem and not have to get into an endless , inane circular conversation with a chat bot .

We had several issues at the beginning of the holiday such as wifi not working and french doors only opening on 1 side. These were dealt with speedily

Quick responses by email and text message on 2nd day of stay to check on how we were was appreciated.

Very happy with the service.

All good, no problems.

Everything was perfect.

I’ve used DCH for the past 7 years and always found that they deliver a good service. Dominica was very helpful earlier this year when I changed my booking to a different venue.

Very good.

The service given by Dorset Cottage Holidays couldn’t be bettered. Thank you so much. You were all a pleasure to deal with.

Efficient as usual.

Lovely to have a text message the day after we arrived to check everything was ok.

It was all perfect.

Staff were helpful and attentive when we contacted DCH with some questions.

Very efficient and helpful.

Overall good communication and very helpful

The service provided was first class.

Very attentive and professional.

I didn’t have any contact with Dorset Cottage Holidays beyond a post-holiday enquiry about placing a review online, which was answered quickly and very helpfully by Leanne Hemingway, so please praise Leanne for her prompt, polite and professional service.

We have used Dorset Cottage Holidays for three years and have found them to be outstanding in all areas of service. They are helpful, prompt to reply and accommodating to requests. They offer good value for money and a wide range of properties. I would highly recommend them.

I contacted the team a couple of times about small issues and they responded quickly and helpfully each time.

Online service was very efficient. I did not interact with any individuals.

Excellent.

Clear, straight dealing and plenty of information provided.

Very good all round, great communication.

Very easy to book on website. We were given all the information we needed regarding access to property etc in follow-up emails.

As a last minute booking every aspect of the services given were very efficient.

Your staff were very quick to deal with our complaints. Thank you!

I only needed to make contact once and used the online chat which I found worked well, my query was answered quickly.

Was prompt shower temperature dealt with quickly.

Staff always helpful.

The service provided by Dorset Cottage Holidays was excellent. Booking was easy and staff were very helpful.

Always friendly, efficient and professional.

All the team at DCH have always been efficient and helpful.

Was good on responding to problem with bins prompt service.

Domi was very efficient, polite and helpful on the phone and by email.

Really quick and responsive – only one small problem with the tap water but your manager brought us some bottled water which we really appreciated – thanks!

Excellent communications.

Very good. 

Excellent service. A welcoming text on arrival was a nice touch.

Friendly and efficient, and followed our request to make the bed in the third bedroom into a king from a single.

We reported that we could not open the window in bedroom 2 at 9am on Saturday. The problem was fixed 3 hours later. Very impressive service

Excellent response when the hairdryer broke down and a replacement was delivered very quickly. Also we were warned about the wonky wooden stairs…..so thankyou for that as well.

very good service cannot think of anything that would improve it.

Excellent

Very receptive and helpful.

Service was friendly and efficient and the website was very easy to use.

Very helpful from booking to arrival, then when we had a slight problem with the heating they arrived at the door within the hour

Great service.

Very efficient service and a great stay. Thank you.

Very helpfull

Very professional in all that they do, a pleasure to deal with them.

Dorset Cottage Holidays was very professional in our dealings. They were responsive during the booking process and throughout the time leading to our visit, and after. Overall, it was a very pleasant experience.

Efficient and helpful.

We lost the key to the cottage and the matter was dealt with swiftly and efficiently.

All done online so no need to contact any staff. Everything went smoothly.

Excellent service. In my experience no improvement necessary.

Very good friendly service.

Very helpful when the oven was found to be broken.

Perfect.

When we mentioned that there were no firelighters or toilet rolls, we were supplied with them within an hour.

Excellent service . Reported that one of the en suite showers was not working and it was fixed the same day.

Excellent service. Dominica was extremely helpful.

Dorset Cottage Holidays provide a professional, efficient service. Their staff are pleasant, helpful and friendly on the telephone and quickly deal with any queries. I felt reassured by their friendly manner.

The lady who handled our enquiry was friendly, helpful and responded quickly.

Excellent service with clear and easy check-in and check-out instructions. Always on hand if assistance required.

The service by DCH was, as always, excellent.

A member of staff came within 10 minutes when we found the heating was not functioning and she brought two portable heaters. The service was very good and we managed to get the heating working very quickly. She followed up and checked everything was well the following day.

Excellent service easy to book and detailed information provided. After I telephoned the information about building work near the property was added to website. Very nice to speak to a member of staff who obviously knew about the cottage and not just a call centre.

Information on the cottage and area provided well in advance of our visit. We didn’t need to contact the office at all.

Very good, seamless service.

To Blake and the kind man who rescued us, when we arrived very tired, late on a Saturday night and we hadn’t taken in the instructions clearly enough about the keys and locked ourselves within two minutes of arriving. He said he travelled from Poole, but unfortunately we didn’t get his name. He was a knight in shining armour and charming with it!

Professional and prompt.

On arrival we found that in one of the en-suites there where a lot of dead flies on the window sill …..but it was all sorted out very quickly.

Email contact leading up to our week’s stay was good, and provided all of the necessary information, including key code to access the property. One telephone call made prior to our stay was promptly answered and our request very satisfactorily dealt with.

Good service from Dorset Cottage Holidays.

Good service.

I phoned a couple of days after our holiday and reported we had lost as mall item during our stay and requested the housekeeper to search for it. Dorset Cottage Holidays response was speedy and helpful.

Great service, there if you need them but not intrusive.

Very efficient, thank you.

Great service. Answered any questions in a timely manner.

Very responsive and all ran smoothly.

Great service, fault’s put right straight away.

Booking and the consequent communication was excellent. I received a text on my arrival to check everything was ok. When I left I text this same number to raise awareness to a potential issue and got a quick and very polite response to address the issue. Very happy with the service.

DCH Service is great.

Kate who prepared the cottage for us was great even asking what type of milk we would like. The welcome box was very generous and she was great with local recommendations.

Very good and correct communication.

Always helpful.

Excellent, very informative and friendly.

Did not have contact with Dorset Holiday Cottages staff as everything was done online. Very clear information sent.

Everything okay.

Prompt/ efficient and personable service from Leanne this year and last year.

We only booked this a few days before arriving. Your service was very friendly, professional, helpful, and can not be faulted. Driving instructions and links to local information were very clear and helpful.

All satisfactory.

Excellent communication, regular information updates and follow-up service.

Brilliant service and communication with them.

We didn’t work with anyone in particular but the level of communication was perfect.

I appreciated the message that I received shortly after arriving, where DCH made themselves available to us should we need them. After that, DCH kept a low profile and we’re unobtrusive, leaving us to enjoy our holiday. You have got that approach correct in my opinion and would recommend that you don’t change it.

Attentive and very quick to respond to queries.

Little contact just booking, all good.

Prompt efficient service, everything emailed in advance then a friendly email when we arrived with emergency contacts for any problems.

Efficient.

Your service was really good, I was one of the customers who was caught in the transition to the new owners & you handled the change over very well. You kept me informed & helped me through the process.

Good service & pleased to return following Covid.

All staff very helpful.

Service was absolutely first class. In particular thank-you to Dominyka.

Good service & clear, informative emails.

Straight forward transaction, nothing to report, helpful when needed.

Everything went very smoothly.

They can’t be any better we had a problem with the radiators in bathrooms rang them and by the time we had got back from a few hrs out it was all sorted.

Excellent.

Everything was fine. I needed to change the date of my stay and this was handled quickly and easily.

Very efficient service.

All correspondence between DHC and myself was great with no miscommunication or issues.

Easy booking process and easy payment process. Good instructions as to access etc.

Excellent communication as the holiday booking date approaches. Also good that you receive an email after arrival to check if everything is OK. Always been impressed by the service and quality of cottages provided by Dorset Cottage Holidays.

Regular updates and a friendly text on our arrival with a named contact. It is also lovely knowing that the office was 5 doors away should we have issue. We didn’t need to contact anyone, but reassuring to know it was there.

Excellent. Have booked 3 times with DHC and have always been impressed.

Very helpful. 

DCH provides an excellent range of accommodations staff are attentive . I have used their services 5 times over recent years.

Staff and service excellent! Dominica in particular. I would definitely recommend Dorset Cottage Holidays and Honeysuckle Cottage.

Service given is excellent. Friendly staff and easy to contact. Flexible payment options would enable customers to spread the cost of the holiday over twelve months. The current deposit required is a large amount of money which in this climate many will struggle to find.

Excellent as always.

Very prompt responses to my questions and everything was really smooth – thanks.

Dorset Cottage Holidays were very helpful in the lead up to our stay. I contacted them with some simple queries and they were very happy to help. They also communicated with the host straight away to get feedback to my queries promptly.

All excellent.

I’ve already recommended you.

Domi and Leanne always helpful/available.

Everything was very well run and organised and it’s great to know it’s a local company with help at hand if necessary.

No problems.

Everything was very smooth and efficient.

DHC dealt with the few minor problems we had very efficiently and quickly . Always contactable which is a bonus.

Always friendly and helpful and aware of the stresses that can come with staying in holiday accommodation

Excellent prompt personal service.

Very helpful. Rang us as wifi down in the area and they were checking to see if we were affected, which luckily we were not.

I spoke to several members of staff who were all very helpful as we had to rebook this property after it being cancelled by Airbnb at very short notice.

Professional & efficient

Communication and support is excellent.

Very efficient for international visitors, quite easy to work with.

The service was efficient but not intrusive. No problems. Good communication.

The DCH staff have always been helpful and efficient.

Excellent communication from the start. We contacted them as the wifi password in the welcome folder didn’t work, replied within minutes to try and sort it. We found the new password, it’s hidden behind the curtain by the TV. Definitely would use Dorset cottage holidays again.

Called in to the Corfe Office and met Blake and Dominyka. A very professional service over the 4 years we have been in contact with DCH.

Quick response to boiler issue.

Very helpful and friendly.

Excellent service, very professional in all aspects of our booking and very helpful with our telephone enquiries.

Always polite and pleasant they deal with any problems promptly .

Very helpful from booking through to departure.

Staff always very pleasant on telephone.

Efficient and friendly staff, very conveniently situated in Corfe village, if any problems.

Excellent.

Excellent, everyone is so helpful and pleasant, yet professional.

Everything connected with our stay, including booking, directions and description were spot on.

I have dealt with Dorset Cottage Holidays quite a few times and they have always provided an excellent polite and professional service. They respond very quickly to emails. The quality of the cottages they offer is very high. We intend to continue using them.

Staff were incredibly helpful and quick to answer enquiries.

We have always found your service excellent which is why we keep coming back to you

Perfect. Not intrusive at all, just a courtesy text to check we were ok with contact numbers provided.

Always friendly & at the end of the phone.

The staff were very responsive when we misread the location of the keys to obtain entry to the cottage.

Housekeepers Kate & Jim, provided an excellent service!

Been a customer for a number of years, wouldn’t use any other company. Service always been very good, emails always replied to promptly. No complaints.

Very friendly and helpful staff.

Emails were informative and timely. Good service.

Very helpful relaying requests for a desk to the owner for my son studying for his exams.

Always very quick to answer our questions regarding the accommodation and allowed us an earlier check in time in view of the toddler we had with us.

Excellent

The staff were helpful and efficient.

Communication was good.

Helpful and comprehensive.

Clear and precise instructions

All done easily online.

Excellent,personal and helpful. Phone contact was excellent, booking easy as a late booking. Unfortunately neither of us can recall the name of the member of staff we talked to.

The fault on the boiler was promptly dealt with.

All enquiries I made were dealt with efficiently and in a courteous manner. Not too sure of the spelling but “Dominica” was very good.

We are very pleased with the service, arrival time could be better communicated now that we are learning to live with covid19.

Very attentive and does what it offers.

Good services. Lovely we could check in earlier than stated.

Our dealings were mainly by email and the website as is the way nowadays. Responses were quick and informative. Without checking my emails I would not like to name anyone in particular but just to say everything was dealt with very smoothly. So everyone should be congratulated.

It was nice of you to email us shortly after arrival to see if there was any issues.

Very efficient.

We flagged a problem with the oven (not working) and heating (downstairs cold due to a radiator not working). The oven was mended that day, and we were provided with logs to provide an alternate heating source. Kept informed throughout by the office.

Good info and on hand when needed

It was lovely to meet the cottage owner and her lovely dog too 😉

As always very good service. I would like to praise the housekeeper who did a superb job of the cleaning.

Kate was marvellous gives enough information without being intrusive.

Great service and communication.

The service was friendly and adequate.

Everyone I spoke to on the phone to arrange our holiday were very polite and professional.

Very helpful always. I have had some trouble loading cottage information.

Staff friendly and responsive, got straight onto jobs needed

Excellent. Good communication with regular updates.

We found correspondence right upto our holiday even when we called to see if we could get into the property earlier very efficient. Friendly and pleasant response to our telephone call.

Very efficient email communications regarding the bookings and the staff in the office were very friendly and professional.

Very good service.

Great service when I called to book. Friendly and helpful.

Very helpful when we asked for additional cots. These were in place when we arrived.

Staff in the Corfe office very nice.

Excellent. Kate did a fabulous job.

DCH were very organised and professional

Excellent service from start to finish. All the staff we dealt with were first class.

Easy and straightforward booking with good information provided. We valued the contact from the owner after our arrival.

Efficient and reliable. I have booked cottages with them a number of times and the standard has always been good.

Excellent service in all areas, thanks for a great holiday!

The whole process was trouble free.

Service was excellent.

This was our 4th stay with DCH and we are pleased with the professional service they always provide.

We were kept informed of anything that was relevant, and as we have been with you before have always received excellent service.

Excellent communication as the date of the booking approached, with details of Covid precautions and extensive list of suggestions for tourist attractions nearby.

All of the staff I spoke to were very helpful. In particular, I spoke to Blake quite a few times who was very helpful and at one point a blind had broken and he organised for it to be fixed very quickly which was great.

Great communication, easy booking process and detailed listings.

Great service and team.

Easy booking, professional and ease of access to the property and good directions and instructions. Thanks

Kept well informed from booking in February to our holiday in August.

Wonderful. Good information and communication.

Everyone at DC was fantastic to the delivery of the present to continuous communication.

Always friendly and to the point.

Everything was fine, with generally good information and updates re covid.

Very good service and good communication at resolving any issues.

Easy to book and got info on directions in a timely fashion. Didn’t need any help when we were there but had numbers to call if needed anyone.

Service from Dorset cottages was excellent, communicated well.

Helpful and friendly staff. Lots of communication.

I think the service was very good and the staff were very helpful.

Have used DCH several times before and they always provide excellent service.

Happy with the service kept up to date on all matters.

Very good, they sorted out rebooking from last year to this due to Covid.

Everyone was extremely helpful and I would definitely use your services again in the future.

Timely and informative. All staff that I communicated with were excellent.

Every interaction was quick and easy. Will definitely book with again.

Very good and helpful.

Excellent service, thank you.

Good communication when booked and kept us up to date on all cover precautions! We feel there should have been more transparency as above re the actual location.

Always friendly efficient and professional. Have gone the extra mile during covid.

Apart from receiving an email for somebody else, service was excellent.

All communication was clear and timely.

All very helpful.

Very smooth process all along.

Clear communication and lovely cleaner Tracey who was really helpful.

My dealings with the company were all dealt with efficiency. 

There were a couple of issues on our holiday – the front door key not fitting properly and the boiler going wrong – but these were sorted out as promptly as they could have been.

Superb, we were well informed.

I have found the service excellent both times I have used them and have already recommended them.

Any queries prior to the holiday were answered promptly and helpfully.

As always great service. From booking, right through to the response when we had the neighbours loud party on the first night and they jumped the fence into the garden.

Very helpful & prompt response to our request to find shower mat.

DCH dealt with all the issues caused by Covid lock down without any fuss. Can’t tell you what problems this has caused another letting agent I have dealt with for a holiday booked in Devon! Well done DCH!

Very accommodating and helpful

DCH staff were very helpful, cleaner also was most accommodating.

 The accommodation was as we like it spacious friendly and welcoming with no problems encountered that couldn’t be sorted by the DHCottages Staff .A Highly recommended place.

Excellent customer service all round.

Very friendly and professional.

This was our first time booking online with you before hand we had phoned in our bookings. We found it easy to book online. We also like the new feature of being able to text the house keeper before we arrive and knowing we have a human to contact if we had concerns which we didn’t.

Efficient- everything went smoothly. When I did query a request for payment when this was already done, clarification was received without delay.

Dorset Cottage Holidays service is excellent and all staff are very helpful

I found the staff were very helpful, prompt to answer queries and unfailingly polite. Blake was my contact.

Very efficient and thoughtful, we were kept in the loop in the run up to our stay. Also appreciated being checked in on during stay by text/email.

Excellent service, with clear and prompt communication. Good liaison from housekeeper regarding arrival

Thanks to all . Very nice people . Easy to talk to. Quick responses.

Very helpful staff Ready to answer any questions re baby equipment etc and arranged for an earlier arrival time for us.

Lovely cosy cottage in excellent position in Wareham. I called the office regarding get in time as we had a toddler in our group and they were helpful.

Service provided by DCH was excellent. I especially liked the text message of welcome and offer of help if anything was wrong.

Excellent communication during the booking period and rebooking due to restrictions and no worries about losing money if the holiday had to be cancelled , we couldn’t have received better service -we will definitely be booking through DCH again

Quick response when we couldn’t get into the cottage. Friendly cleaner.

Excellent service  – a really trusted holiday company.

Efficient service, always quick to respond.We have booked a few different cottages with you now and all have been lovely.

Excellent service

Comfortable, quiet, nice garden. Great communication from DCH given our difficult times. I spoke to the housekeeping team with a request and received helpful reply.

Tucked away just round the corner from the Quay, Bronte is a lovely cottage. It may look tiny from the outside but it is much more generous than it at first appears though the 3rd bedroom really is only suitable for a child unless you happen to be a very flexible adult. The cottage is very well presented and is full of character. It is welcoming, warm, very comfortable and very well equipped. The enclosed courtyard is lovely and totally private though you can hear the noise from the pubs on the Quay, (people enjoying “normal” life, hooray!). The cottage is in a great location and it’s a pleasant short walk to the car park. Apart from the very slopping ceiling in the 3rd bedroom, one other consideration for some might be the stairs which are fairly steep and the risers are high . All part of the character of a cottage of this age no doubt but they’re a bit tricky if you happen to have creaky knees or hips. The owners really have provided a super holiday cottage which we would be more than happy to return to. Many thanks to them. Ps, if you’re there on a Saturday morning pop round the corner to the market, it’s well worth a visit especially to the fruit and veg stall and to support local producers.

Very comfortable

Very good accommodation; comfortable, clean and attractively presented. Kitchen is very well equipped, with all you need for self catering.

All the staff are very helpful and friendly

Ailwood Cottage is comfortable, warm and cosy. We had a lovely week and found it convenient for walking our dog up on the down behind and for getting to the coast to be able to walk on the coastpath. We enjoyed spotting the wildlife, birds and especially the spring flowers. Thank you for the welcome basket of goodies, all much enjoyed.

Ample space – very good. I would like to thank Leanne from DCH for her assistance over the telephone.

We found everything as described. The apartment was immaculate. Plenty of space and everything we needed. The outside balconies enabled us to enjoy the evening sunshine.

Clean, fairly well equipped. Will be in need of some redecoration in the not too distant future as the plaster is coming off in places. Nice bedding/towels etc.

Very efficient, easy to book and plenty of useful communication

We originally were booked into a seafront property but due to Covid restrictions this was cancelled at the last minute. Purbeck Escape was available and we booked – we would have been unlikely to do this in normal times as it is a little way out of town. BUT this was one of our best decisions. The house is situated in a quiet development about 10-15 minutes walk from the seafront. It had everything we could need and the layout probably suited us better than the original property. My 88 year old mother in law loved it and felt very safe when we left her to go walking.The rooms were generously sized and we really liked the small garden – great for sitting in the sun. We also found that the house was ideally situated for walks in the countryside – you need an Ordnance Survey map to discover the paths! We loved our week and would have no hesitation in rebooking Purbeck Escape in the future.

Beautiful cottage, peaceful location, immaculate inside and out.

Lovely adequate for 7/8 people. Comfortable beds and sofas in lounge. Plenty of room. 

Great service, no problems

Excellent and informative

Excellent, especially in the middle of a pandemic!

We always get excellent service, the office always checks if everything is ok

Excellent, very helpful and polite whenever I contacted them.

Excellent service. We are always contacted to make sure that everything is ok. No complaints at all

Very helpful staff and very quick responses at what must have been a horrendously busy time. Highly recommended.

Because of the current Covid situation we were regularly informed of the measures being implemented to keep us safe.

All very professional

Very helpful and constant contact to provide updates given the current circumstances

We have had very good service from DCH, in 2019 we popped into the office in Corfe Castle to book Russett for 2020, the staff were very helpful and sorted it out there and then. We have booked again for 2021 but had to change the date after booking, that was made easy for us. Looking forward to going back again and again.

Very professional, easy to book