Reviews of Dorset Holiday Cottages
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Dorset Cottage Holidays is an honest, trustworthy, local Agency with a long standing reputation for excellent quality holiday cottages and an excellent service. So much so that Quality In Tourism (independent assessment appointed by Visit Britain) awarded our Property Management Service 5/5 in every holiday home we manage. In addition we are highest Google rated local agency.
Don’t take our word for it. Please find to follow not only reviews of our holiday cottages but also of our service.
Dorset Cottage Holidays – May 2022 Reviews
Called in to the Corfe Office and met Blake and Dominyka. A very professional service over the 4 years we have been in contact with DCH.
Quick response to boiler issue.
Very helpful and friendly.
Excellent service, very professional in all aspects of our booking and very helpful with our telephone enquiries.
Staff always very pleasant on telephone.
Efficient and friendly staff, very conveniently situated in Corfe village, if any problems.
I have dealt with Dorset Cottage Holidays quite a few times and they have always provided an excellent polite and professional service. They respond very quickly to emails. The quality of the cottages they offer is very high. We intend to continue using them.
Staff were incredibly helpful and quick to answer enquiries.
We have always found your service excellent which is why we keep coming back to you
Very happy with the service provided.
We found the staff at Corfe very helpful when we wanted to extend our stay as the apartment was free for the next three days. They got in touch with the owners and rang us back to confirm.
I found the staff very helpful.
Dorset Cottage Holidays – April 2022 Reviews
Housekeepers Kate & Jim, provided an excellent service!
Been a customer for a number of years, wouldn’t use any other company. Service always been very good, emails always replied to promptly. No complaints.
Very friendly and helpful staff.
Emails were informative and timely. Good service.
Very helpful relaying requests for a desk to the owner for my son studying for his exams.
Always very quick to answer our questions regarding the accommodation and allowed us an earlier check in time in view of the toddler we had with us.
The staff were helpful and efficient.
Communication was good.
Helpful and comprehensive.
Clear and precise instructions
All done easily online.
All my interaction with Dorset cottage holidays have been pleasant and extremely helpful.
Great communication and response times. Thank you Leanne.
Good service, staff are very helpful.
All done online – clear comms and efficient.
Dorset Cottage Holidays – March 2022 Reviews
Excellent,personal and helpful. Phone contact was excellent, booking easy as a late booking. Unfortunately neither of us can recall the name of the member of staff we talked to.
The fault on the boiler was promptly dealt with.
All enquiries I made were dealt with efficiently and in a courteous manner. Not too sure of the spelling but “Dominica” was very good.
Always helpful and prompt to answer any queries
Dorset Cottage Holidays – February 2022 Reviews
We are very pleased with the service, arrival time could be better communicated now that we are learning to live with covid19.
Very attentive and does what it offers.
Good services. Lovely we could check in earlier than stated.
Our dealings were mainly by email and the website as is the way nowadays. Responses were quick and informative. Without checking my emails I would not like to name anyone in particular but just to say everything was dealt with very smoothly. So everyone should be congratulated.
It was nice of you to email us shortly after arrival to see if there was any issues.
Dorset Cottage Holidays – January 2022 Reviews
We flagged a problem with the oven (not working) and heating (downstairs cold due to a radiator not working). The oven was mended that day, and we were provided with logs to provide an alternate heating source. Kept informed throughout by the office.
Good info and on hand when needed
Dorset Cottage Holidays – December 2021 Reviews
It was lovely to meet the cottage owner and her lovely dog too 😉
Dorset Cottage Holidays – November 2021 Reviews
As always very good service. I would like to praise the housekeeper who did a superb job of the cleaning.
Kate was marvellous gives enough information without being intrusive.
Great service and communication.
I think last time we stayed we were texted or emailed the code for the key box. That didn’t happen this time and we eventually called the cleaner instead. Apart from that it was good service.
Dorset Cottage Holidays – October 2021 Reviews
The service was friendly and adequate.
Everyone I spoke to on the phone to arrange our holiday were very polite and professional.
Very helpful always. I have had some trouble loading cottage information.
Staff friendly and responsive, got straight onto jobs needed
Excellent. Good communication with regular updates.
We found correspondence right upto our holiday even when we called to see if we could get into the property earlier very efficient. Friendly and pleasant response to our telephone call.
Very efficient email communications regarding the bookings and the staff in the office were very friendly and professional.
Very good service.
Great service when I called to book. Friendly and helpful.
Excellent pre break instructions and response to the issues we experienced, we have and will certainly recommend Dorset Cottage Holidays, and hope to return again.
All very efficient, quick and helpful.
Dorset Cottage Holidays – September 2021 Reviews
Very helpful when we asked for additional cots. These were in place when we arrived.
Staff in the Corfe office very nice.
Excellent. Kate did a fabulous job.
DCH were very organised and professional
Excellent service from start to finish. All the staff we dealt with were first class.
Easy and straightforward booking with good information provided. We valued the contact from the owner after our arrival.
Efficient and reliable. I have booked cottages with them a number of times and the standard has always been good.
Excellent service in all areas, thanks for a great holiday!
The whole process was trouble free.
Service was excellent.
This was our 4th stay with DCH and we are pleased with the professional service they always provide.
We were kept informed of anything that was relevant, and as we have been with you before have always received excellent service.
We think that DCH is very well run and thank the staff who do the cleaning and preparing the cottages for doing it really nicely.
Easy to contact and kept me informed prior to our stay.
We were kept up to date with all requirements re covid etc and contacted to ensure everything was ok.
Very informative, kept up dated with everything
Dorset Cottage Holidays – August 2021 Reviews
Excellent communication as the date of the booking approached, with details of Covid precautions and extensive list of suggestions for tourist attractions nearby.
All of the staff I spoke to were very helpful. In particular, I spoke to Blake quite a few times who was very helpful and at one point a blind had broken and he organised for it to be fixed very quickly which was great.
Great communication, easy booking process and detailed listings.
Great service and team.
Easy booking, professional and ease of access to the property and good directions and instructions. Thanks
Kept well informed from booking in February to our holiday in August.
Wonderful. Good information and communication.
Everyone at DC was fantastic to the delivery of the present to continuous communication.
Always friendly and to the point.
Everything was fine, with generally good information and updates re covid.
Very good service and good communication at resolving any issues.
Easy to book and got info on directions in a timely fashion. Didn’t need any help when we were there but had numbers to call if needed anyone.
Service from Dorset cottages was excellent, communicated well.
Helpful and friendly staff. Lots of communication.
I think the service was very good and the staff were very helpful.
Posting our belongings was so kind, thank you again so much!
Always great service. We have used used you the last three years to book our summer holidays and very happy with your service.
They were really fast getting some one to look at the washing machine and very accommodating regarding need for access. Great team.
Booked online so no direct contact. Did receive advisory emails before our visit and before we left.
Very good when we contacted them with a problem.
Dorset Cottage Holidays – July 2021 Reviews
Have used DCH several times before and they always provide excellent service.
Happy with the service kept up to date on all matters.
Very good, they sorted out rebooking from last year to this due to Covid.
Everyone was extremely helpful and I would definitely use your services again in the future.
Timely and informative. All staff that I communicated with were excellent.
Every interaction was quick and easy. Will definitely book with again.
Very good and helpful.
Excellent service, thank you.
Good communication when booked and kept us up to date on all cover precautions! We feel there should have been more transparency as above re the actual location.
Always friendly efficient and professional. Have gone the extra mile during covid.
Apart from receiving an email for somebody else, service was excellent.
All communication was clear and timely.
All very helpful.
Very smooth process all along.
Clear communication and lovely cleaner Tracey who was really helpful.
Good service will use you again. Staff very courteous.
All the correspondence was informative and helpful.
Very friendly and efficient when I rang to ask questions. Laura the house keeper was also very friendly and helpful when I messaged her. The Cottage was very clean and comfortable.
You were all brilliant. When called to ask if we could go in early replied promptly. Sent a text send got reply straight away. Brilliant.
Excellent service. All staff are first class.
Dorset Cottage Holidays Agency Reviews June 2021
My dealings with the company were all dealt with efficiency.
There were a couple of issues on our holiday – the front door key not fitting properly and the boiler going wrong – but these were sorted out as promptly as they could have been.
Superb, we were well informed.
I have found the service excellent both times I have used them and have already recommended them.
Any queries prior to the holiday were answered promptly and helpfully.
As always great service. From booking, right through to the response when we had the neighbours loud party on the first night and they jumped the fence into the garden.
Very helpful & prompt response to our request to find shower mat.
DCH dealt with all the issues caused by Covid lock down without any fuss. Can’t tell you what problems this has caused another letting agent I have dealt with for a holiday booked in Devon! Well done DCH!
Very accommodating and helpful
I had a couple of contacts with the office and the staff I spoke to were very helpful and efficient.
Service is always good – from the booking process to checkout. Very helpful when you have a question, emails answered promptly. Leanne Hemingway always helpful.
Very efficient service from DCH and when we thought we had left some kit (we didn’t as it turned out) they were on the case to check for us.
Dorset Cottage Holidays Agency Reviews May 2021
DCH staff were very helpful, cleaner also was most accommodating.
The accommodation was as we like it spacious friendly and welcoming with no problems encountered that couldn’t be sorted by the DHCottages Staff .A Highly recommended place.
Excellent customer service all round.
Very friendly and professional.
This was our first time booking online with you before hand we had phoned in our bookings. We found it easy to book online. We also like the new feature of being able to text the house keeper before we arrive and knowing we have a human to contact if we had concerns which we didn’t.
Efficient- everything went smoothly. When I did query a request for payment when this was already done, clarification was received without delay.
Dorset Cottage Holidays service is excellent and all staff are very helpful
I found the staff were very helpful, prompt to answer queries and unfailingly polite. Blake was my contact.
Very efficient and thoughtful, we were kept in the loop in the run up to our stay. Also appreciated being checked in on during stay by text/email.
Excellent service, with clear and prompt communication. Good liaison from housekeeper regarding arrival
Thanks to all . Very nice people . Easy to talk to. Quick responses.
Very helpful staff Ready to answer any questions re baby equipment etc and arranged for an earlier arrival time for us.
Lovely cosy cottage in excellent position in Wareham. I called the office regarding get in time as we had a toddler in our group and they were helpful.
Service provided by DCH was excellent. I especially liked the text message of welcome and offer of help if anything was wrong.
Excellent communication during the booking period and rebooking due to restrictions and no worries about losing money if the holiday had to be cancelled , we couldn’t have received better service -we will definitely be booking through DCH again
Quick response when we couldn’t get into the cottage. Friendly cleaner.
Excellent service – a really trusted holiday company.
Efficient service, always quick to respond.We have booked a few different cottages with you now and all have been lovely.
All the staff are very polite and we thank you all.
Excellent service throughout booking procedure, housekeeper did excellent job, every where clean and we felt safe there.
Very helpful – answered phone enquiry quickly and efficiently when we had leak issue which also got resolved very quickly and staff followed to check everything ok.
Very good communication all round.
Very good service provided by the agency online and on the telephone and would use again.
Thanks for the efficient follow up on items left after our stay.
Dorset Cottage Holidays Agency Reviews April 2021
Comfortable, quiet, nice garden. Great communication from DCH given our difficult times. I spoke to the housekeeping team with a request and received helpful reply.
Tucked away just round the corner from the Quay, Bronte is a lovely cottage. It may look tiny from the outside but it is much more generous than it at first appears though the 3rd bedroom really is only suitable for a child unless you happen to be a very flexible adult. The cottage is very well presented and is full of character. It is welcoming, warm, very comfortable and very well equipped. The enclosed courtyard is lovely and totally private though you can hear the noise from the pubs on the Quay, (people enjoying “normal” life, hooray!). The cottage is in a great location and it’s a pleasant short walk to the car park. Apart from the very slopping ceiling in the 3rd bedroom, one other consideration for some might be the stairs which are fairly steep and the risers are high . All part of the character of a cottage of this age no doubt but they’re a bit tricky if you happen to have creaky knees or hips. The owners really have provided a super holiday cottage which we would be more than happy to return to. Many thanks to them. Ps, if you’re there on a Saturday morning pop round the corner to the market, it’s well worth a visit especially to the fruit and veg stall and to support local producers.
Very good accommodation; comfortable, clean and attractively presented. Kitchen is very well equipped, with all you need for self catering.
All the staff are very helpful and friendly
Ailwood Cottage is comfortable, warm and cosy. We had a lovely week and found it convenient for walking our dog up on the down behind and for getting to the coast to be able to walk on the coastpath. We enjoyed spotting the wildlife, birds and especially the spring flowers. Thank you for the welcome basket of goodies, all much enjoyed.
Ample space – very good. I would like to thank Leanne from DCH for her assistance over the telephone.
We found everything as described. The apartment was immaculate. Plenty of space and everything we needed. The outside balconies enabled us to enjoy the evening sunshine.
Clean, fairly well equipped. Will be in need of some redecoration in the not too distant future as the plaster is coming off in places. Nice bedding/towels etc.
Very efficient, easy to book and plenty of useful communication
We originally were booked into a seafront property but due to Covid restrictions this was cancelled at the last minute. Purbeck Escape was available and we booked – we would have been unlikely to do this in normal times as it is a little way out of town. BUT this was one of our best decisions. The house is situated in a quiet development about 10-15 minutes walk from the seafront. It had everything we could need and the layout probably suited us better than the original property. My 88 year old mother in law loved it and felt very safe when we left her to go walking.The rooms were generously sized and we really liked the small garden – great for sitting in the sun. We also found that the house was ideally situated for walks in the countryside – you need an Ordnance Survey map to discover the paths! We loved our week and would have no hesitation in rebooking Purbeck Escape in the future.
Beautiful cottage, peaceful location, immaculate inside and out.
Lovely adequate for 7/8 people. Comfortable beds and sofas in lounge. Plenty of room.
Great communication given our difficult times. I spoke to the housekeeping team with a request and received helpful reply.
Clean, fairly well equipped. Will be in need of some redecoration in the not too distant future as the plaster is coming off in places. Nice bedding/towels etc.
5* accommodation. A home from home we were short of nothing. Loved it. Especially having a snug place to park my car.
Lovely cottage, spotlessly clean on arrival and with everything you need. Stairs were steep but to be expected in a cottage this old and the beds were so comfortable. Very close to the quay. Will definitely be returning.
Dorset Cottage Holidays Agency Reviews October 2020
Dorset Cottage Holidays Agency Reviews September 2020
Dorset Holiday Cottages Agency Review August 2020
Great service, no problems
Excellent and informative
Excellent, especially in the middle of a pandemic!
We always get excellent service, the office always checks if everything is ok
Excellent, very helpful and polite whenever I contacted them.
Excellent service. We are always contacted to make sure that everything is ok. No complaints at all
Very helpful staff and very quick responses at what must have been a horrendously busy time. Highly recommended.
Because of the current Covid situation we were regularly informed of the measures being implemented to keep us safe.
All very professional
Very helpful and constant contact to provide updates given the current circumstances
We have had very good service from DCH, in 2019 we popped into the office in Corfe Castle to book Russett for 2020, the staff were very helpful and sorted it out there and then. We have booked again for 2021 but had to change the date after booking, that was made easy for us. Looking forward to going back again and again.
Very professional, easy to book
Staff were incredibly friendly.
Everyone that we spoke to was very helpful.
Very good friendly service from all staff
Always polite, informative and even during the COVID19 period, prompt in coming back to messages